When the City of Troy replaced the previous ambulance system with a private EMS contractor, residents were told the new system would ensure reliable emergency coverage for the city. But after reviewing the contract itself,…
The City’s response to my recent FOIA request was simple, and stunning: “The City does not have data regarding dispatch time, en route time, arrival time, unit type, or disposition.” Let that sink in. Because…
The January EMS report shows an average emergency response time of 5 minutes 28 seconds. That headline number sounds reassuring. But the contract does not measure performance by average. It requires that 90% of Priority…