In January and February, STAR EMS responded to emergency calls under 6 minutes just 590 out of 767 times. That’s 76.9%. The contract says... 90%. So what would it take to fix that? Over 1,000…
When cities outsource emergency medical services, the public usually hears the same basic sales pitch: professional service, fast response times, lower municipal cost, and modern deployment strategies. But the structure of the contract matters more…
The Short Version The City of Troy released its February EMS report three weeks late. Once again, it came in the form of an “Executive Summary.” Not raw data.Not call-level records.Not timestamps. Just a summary. And…
A serious question for Troy residents If someone in Troy goes into cardiac arrest today, there is no guarantee that the first police officer on scene will have an AED. That’s not speculation, that’s based…
When the City of Troy replaced the previous ambulance system with a private EMS contractor, residents were told the new system would ensure reliable emergency coverage for the city. But after reviewing the contract itself,…
Ten weeks into 2026, Troy still has not released the raw EMS response data required under its contract. That data is the most basic tool needed to evaluate whether the system is working. Yet in…
Many, if not all, of Troy City Council members, ran on public safety. Some even used slogans for their slate like “Keep Troy Safe.” Yet here we are 10 weeks into the year and we…
Two separate rollover crashes on I-75 in Troy today, including a rollover involving an ambulance responding to the first accident, left the original crash scene reportedly waiting nearly 90 minutes for medical support. Based on…
A quick reality check on Troy EMS response times. Before Troy switched to STAR EMS, the system was already exceeding its response standards. Historical data shows: First responders: 93% of calls under 5 minutes Ambulances:…
For the past several weeks, residents in Troy have been asking a simple question: Where is the raw EMS response time data? Earlier this year, the City of Troy released a summary report describing EMS…
Over the past few days, I’ve been digging deeper into how EMS response times are measured and reported in Troy. After speaking with several people familiar with the dispatch process, I realized there is an…
At yesterday’s city council meeting, several comments stood out. We heard excuses that sounded like a mix of kids that tried writing a book report without writing a book, the old guard in the movie…
The January EMS report shows an average emergency response time of 5 minutes 28 seconds. That headline number sounds reassuring. But the contract does not measure performance by average. It requires that 90% of Priority…
With STAR EMS beginning service in Troy, residents are being asked to trust a private company with one of the most critical public services there is: what happens when you call 911 and someone’s life…