A sitting Troy City Council member is now publicly arguing that the EMS contract does not require what the contract says, in plain English, directly on the page in front of us. Section 2.14 states:…
A member of Troy City Council is finally beginning to talk about measuring actual patient outcomes, improving CPR instructions, expanding AED access and reducing dispatch delays. Those are all worthwhile ideas. Troy absolutely should track…
Troy's EMS contract requires 90% of Priority 1 emergency responses to have an eligible unit on scene within 6 minutes. It is not an average-response-time requirement. Under the current tiered-response model: The clock begins when…
No one forced STAR EMS to bid on this contract. STAR voluntarily submitted a proposal describing its system as designed to “meet or exceed” Troy’s six-minute response requirement. The RFP and contract documents repeatedly state…
On Monday, July 27, at 6:00 p.m., Troy City Council will hold a special meeting devoted exclusively to evaluating EMS performance during the first six months of the City’s new ambulance contract. This meeting needs…
Let’s talk about the part Troy residents should be asking about now: Why does this policy still exist? The City used a newly re-written political activity policy to remove me from the Troy Fire Department…
Let’s talk about how the City of Troy’s political activity policy happened and how it was used against me in short order. Under oath, the City Clerk was asked if she had any involvement in…
THE CITY LOST. AGAIN. The City of Troy tried to stop me from running for City Council. They changed the rules. They used those rules to remove me from the Troy Fire Department. They ignored…
The latest EMS response time data for March has just been released, and it tells a very different story than what we heard after February. For a brief moment, February’s numbers gave the impression that…
In January and February, STAR EMS responded to emergency calls under 6 minutes just 590 out of 767 times. That’s 76.9%. The contract says... 90%. So what would it take to fix that? Over 1,000…
When cities outsource emergency medical services, the public usually hears the same basic sales pitch: professional service, fast response times, lower municipal cost, and modern deployment strategies. But the structure of the contract matters more…
The Short Version The City of Troy released its February EMS report three weeks late. Once again, it came in the form of an “Executive Summary.” Not raw data.Not call-level records.Not timestamps. Just a summary. And…
A serious question for Troy residents If someone in Troy goes into cardiac arrest today, there is no guarantee that the first police officer on scene will have an AED. That’s not speculation, that’s based…
When the City of Troy replaced the previous ambulance system with a private EMS contractor, residents were told the new system would ensure reliable emergency coverage for the city. But after reviewing the contract itself,…
Ten weeks into 2026, Troy still has not released the raw EMS response data required under its contract. That data is the most basic tool needed to evaluate whether the system is working. Yet in…
Many, if not all, of Troy City Council members, ran on public safety. Some even used slogans for their slate like “Keep Troy Safe.” Yet here we are 10 weeks into the year and we…
Two separate rollover crashes on I-75 in Troy today, including a rollover involving an ambulance responding to the first accident, left the original crash scene reportedly waiting nearly 90 minutes for medical support. Based on…
A quick reality check on Troy EMS response times. Before Troy switched to STAR EMS, the system was already exceeding its response standards. Historical data shows: First responders: 93% of calls under 5 minutes Ambulances:…
For the past several weeks, residents in Troy have been asking a simple question: Where is the raw EMS response time data? Earlier this year, the City of Troy released a summary report describing EMS…
Over the past few days, I’ve been digging deeper into how EMS response times are measured and reported in Troy. After speaking with several people familiar with the dispatch process, I realized there is an…